Understanding Where to Direct COVID-19 Questions

Covid Questions?

It’s important to know where to get the right information as quickly as possible. For general information on COVID-19 see https://www.gov.nt.ca/covid-19 for specific information on health services, including testing see www.nthssa.ca

For information on testing see our post updating hours for testing during the weekend of October 24-25.

If you need to talk to someone:

Call 811 for ProtectNWT and Covid Information Line if:

  • You have general questions about COVID19
  • You need help understanding the symptoms of covid
  • You need information on selfisolation
  • You  need to report a breach of public health orders, including selfisolation
  • You need information or clarification about public health advisories related to potential exposures

Call Public Health or your Health Centre If:

  • You are symptomatic and need information on how to access testing
  • You have questions about whether you are at risk for Covid related to exposure to a person who has confirmed covid
  • You need advice about whether to get tested if you were in a location where the CPHO has issued a public health advisory about a risk of exposure to Covid


Contact details:

811/ ProtectNWT: Email protectnwt@gov.nt.ca or Inside NWT dial 8-1-1, outside NWT dial 1-833-378-8297

Yellowknife: Public Health - 867-767-9120
Fort Smith: 867-872-6219 or 867-872-6221

Hay River: 867-874-8400: Call Public Health at (867) 874-8400 between 08:30 to 16:30. After hours, please contact our Emergency Department at (867) 874-8050

Other Communities can call their local health centres, www.hss.gov.nt.ca/health-centres