Understanding Where to Direct COVID-19 Questions

December 12, 2020

For more information on COVID testing access and availability, please click here.

Covid Questions?

It’s important to know where to get the right information as quickly as possible. For general information on COVID-19 see https://www.gov.nt.ca/covid-19 for specific information on health services, including testing see www.nthssa.ca

For information on testing see our post updating hours for testing during the weekend of October 24-25.

If you need to talk to someone:

Call 811 for ProtectNWT and Covid Information Line if:

  • You have general questions about COVID19
  • You need help understanding the symptoms of covid
  • You need information on selfisolation
  • You  need to report a breach of public health orders, including selfisolation
  • You need information or clarification about public health advisories related to potential exposures

Call Public Health or your Health Centre If:

  • You are symptomatic and need information on how to access testing
  • You have questions about whether you are at risk for Covid related to exposure to a person who has confirmed covid
  • You need advice about whether to get tested if you were in a location where the CPHO has issued a public health advisory about a risk of exposure to Covid


Contact details:

811/ ProtectNWT: Email protectnwt@gov.nt.ca or Inside NWT dial 8-1-1, outside NWT dial 1-833-378-8297

Yellowknife: Public Health - 867-767-9120
Fort Smith: 867-872-6219 or 867-872-6221

Hay River: 867-874-8400: Call Public Health at (867) 874-8400 between 08:30 to 16:30. After hours, please contact our Emergency Department at (867) 874-8050

Other Communities can call their local health centres, www.hss.gov.nt.ca/health-centres