Coronavirus Disease (COVID-19) Updates

Continuing Primary Care

Accessing Regular Health Services During COVID-19

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In order to ensure appropriate resources for response and preparedness for COVID-19, the NWT Health Authorities have implemented reduced services to ensure resources are available should a local outbreak of COVID-19 occur. According to Statistics Canada, many Canadians (about 84%) are concerned about not overloading the health care system, but this could potentially mean a reduction in residents seeking primary health care services when needed.

These service reduction measures may remain in place for an extended period of time; it is important to ensure that our residents are aware of how to access health care services and do not end up delaying care out of concern or uncertainty regarding health care system capabilities.
The process for accessing health care services is only slightly different than before, with added precautionary measures. For residents looking to receive primary care services of any type during the ongoing pandemic, the following steps can be taken:

  1. Visit the section on NTHSSA Service Changes and Announcements available on our webpage to see all recent updates to changes in services for the health care service you are seeking.
  2. Call ahead to the health centre (or specific health service office) to first have your needs assessed over the phone, and to receive guidance on accessing the services you require.
  3. Providers may offer you a Virtual Care appointment, in which they will contact you via phone, video, or messaging, on an app that works best for both you and the provider. More information on Virtual Care appointments is available here.
  4. The necessity of an in-person visit and potential follow-up will be determined between you and your provider.

Taking care of yourself is especially important during these stressful times, and that includes reaching out when you have any health care concerns. Please contact your local health centre if you have any further question or are experiencing any health issues.