Coronavirus Disease (COVID-19) Updates

Visitor Processes During Covid-19

Screening and Visitors During COVID-19

In response to the COVID-19 pandemic the Northwest Territories Health and Social Services Authority (NTHSSA) continues to adjust our operations. We are working to reduce the potential for spread and exposure for our staff and the public, and have instituted the following measures:

  • Every person entering will be screened for flu-like symptoms and personal travel history. Upon entry to these sites you will first be asked questions regarding your current health and any recent travel within and outside Canada. These screening procedures will apply to anyone seeking health care services, as well as visitors.
  • Visitation to long-term care has been cancelled.
  • Visitation to acute care sites has been cancelled. There are four exceptions to this, where patients are permitted to have one person per visit: ICU, paediatrics, labour & delivery, and palliative care.
  • Only one person can visit each day.
  • Any visitors displaying any flu- like symptoms (cough, fever, difficulty breathing) will be denied visitation access.

Please do not visit care sites unless required. If you need care and services and have flu like symptoms, call ahead before presenting. If you are visiting family or friends remember these additional measures are in place to protect our clients and our staff.


Visitor Exemptions

If you believe you require a visitor exemption, speak with your care provider and then they will follow the process below.

Click here to download a PDF version of the Visitor Exemption Process information.

Click here to download an editable version of the Visitor Exemption Letter template.

Process for Visitor Exemptions:

  1. Manager or discharge planner may discuss with Chief Operating Officer (COO) in advance a visitor exemption* (not always possible to complete in advance).
  2. Manager or discharge planner to email following details to COO or designate:
    1. Name of visitor
    2. Patient’s relationship with visitor
    3. Unit the patient is admitted
    4. Date(s) visitation is needed (can be indefinite)
    5. Reason visitation is required.
  3. Letter is prepared by administrative assistant or designates (based on information provided in #2), printed and sent to COO for approval.
  4. Once approved, the letter can be scanned for facility records; the original is given to the Manager (often by email and hard copy).
  5. A copy of the letter can be provided to the visitor to be presented to screeners. This ensures ease of visitation approval after appropriate screening has taken place.
  6. If Manager is unavailable and staff requires guidance with visitor exemption, the same request process would be forwarded to the Senior Manager on call for review and approval.

If visitor presents to screener requesting visitation to an area listed in the visitor exemption list. The screener will notify their supervisor who will then follow the process for visitor exemption above.

* Visitor exemptions may include:

  • Palliative care patient
  • Pediatric patient
  • Patient with intellectual/developmental disabilities (visitors include both family and caregivers)
  • Intensive care patient
  • Labour and Delivery patient