Patient Feedback & System Navigation


Do you have feedback, including complaints, concerns, or compliments?

The Office of Client Experience offers a centralized intake process where individuals can contact the office to make a complaint, provide a compliment, or bring questions regarding the health and social services system. 

NOTE: Concerns and complaints are often best addressed with a front-line supervisor or manager at the time of your service or interaction. If it cannot be resolved, please contact our office.

System Navigation

Do you need help navigating the health and social services system?

The Office of Client Experience assists all residents and guests in the Northwest Territories who need support when accessing the health and social services system.


To access these services, please call 1-855-846-9601 or email

Hours of operation:

Monday to Friday | 9:00 AM - 4:00 PM

Closed on weekends and statutory holidays.