Patient Feedback & System Navigation


Do you have feedback, including complaints, concerns, or compliments?

The Office of Client Experience offers a centralized intake process where individuals can contact the office to make a complaint, provide a compliment, or bring questions regarding the health and social services system. 

NOTE: Concerns and complaints are often best addressed with a front-line supervisor or manager at the time of your service or interaction. If it cannot be resolved, please contact our office.

System Navigation

Do you need help navigating the health and social services system?

The Office of Client Experience assists all residents and guests in the Northwest Territories who need support when accessing the health and social services system.


To access these services, please call 1-855-846-9601 or email

Hours of operation:

Monday to Friday | 9:00 AM - 4:00 PM

Closed on weekends and statutory holidays.


Have questions you are afraid to ask your doctor? Unsure if you need immediate care? Too nervous to ask in person, but want to as some questions anonymously? Feel the issue might be too small to have an appointment? 811 is a free and confidential telephone consultation service where you can speak to a registered nurse.

Dialling 811 or 1-844-259-1793 promptly puts you in contact with a health care navigator or registered nurse in case of a non-urgent health issue. Callers will be able to speak with a nurse within 30 minutes.


Feedback about French Services 

Feedback about access to services in French - including the Active Offer and avaialbiltiy of materials and documents in French - can be directed to the Office of Client Experience or via the GNWT's Les services en français du GTNO - Votre avis.