(February 14, 2024) – The Northwest Territories Health and Social Services Authority (NTHSSA) is pleased to announce the implementation of a new model of service delivery for home and community care that has already begun to provide enhanced services for residents in the Dehcho region (Ft. Simpson) and Sahtu region (Fort Good Hope and Deline), with remaining regions across the Northwest Territories to follow throughout 2024.

The Extended Hours Service Delivery Model expands hours of the home and community care program operations in each region to better align with the needs of clients in our communities. This means that clients who access homecare will be able to receive services outside of the traditional model that aligned with the business workday by adding services in the evening and/or on weekends. The decision to implement this model was based on information gathered from clients, their families, and the community during engagement sessions. This new model is considered a pilot and will be evaluated after implementation and on an ongoing basis to ensure future changes are informed by lessons learned and client feedback.

Outside of Yellowknife, select communities in the Dehcho and Sahtu are the first to have successfully gone through all the stages required to roll out the new model. Throughout 2024 this model will be implemented in all other regions. The processes to access Home Care services are not changing.

The Extended Hours Service Delivery Model follows the 2019 Home and Community Care review recommendation #5 to “further explore the feasibility of expanding the hours of the HCC program operations in each HSSA/region.” The improved service delivery model is client-centered, responsive, and evidence-based.

As highlighted in the GNWT Seniors’ Strategic Framework, the extended hours model also seeks to promote aging in place, meaning seniors have access to necessary services and supports to live independently and safely in one's home or community.

Extended Hours in the Deh Cho

Home Care services in Ft. Simpson has extended their hours to 8:30AM-8:30PM (formerly 5:30pm), Monday to Friday. There are no changes to methods for accessing home care. Residents can access Home Care by calling the local home care program or visiting their local Health Centre. 

Visit the Home Care Webpage for more information.

Extended Hours in the Sahtu

Home Care services in Fort Good Hope and Deline have extended their hours to 8:30AM-8:00PM (formerly 5 pm), Monday to Friday. There are no changes to methods for accessing home care. Residents can access Home Care by calling the local home care program or visiting their local Health Centre. 

Visit the Home Care Webpage for more information.