Privacy and Safety
Your privacy is very important to us. We do our best to make sure that any information you give to us during virtual care visits is private and secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using audio or video communications tools. Before you participate in an audio or video communication with a care provider, you will be asked to provide your express consent to the collection and use of your personal information in this manner.
We will ask for informed consent at the beginning of each phone call or video appointments so that you are aware of the risks.
What can I do to protect my Privacy during a Virtual Care appointment?
To help us keep your information safe, we request that you do the following:
- Use your personal computer or device, not a public one.
- Use a secure internet connection at home. Do not use an internet connection in a public area, such as an airport, store, restaurant or library.
- Choose a quiet, private place for your appointment where you can speak freely and are not concerned that someone else is in the room that could overhear. If you do not have a private space, let your provider know at the beginning of the call, and try using headphones.