Public Notice
See fort Smith Update here.
(Yellowknife, September 20, 2023) – The Northwest Territories Health and Social Services Authority is providing notice to residents about service levels in Yellowknife and preparations that are ongoing for further service ramp up post-evacuation as part of our recovery and resumption of services.
This update is intended to show service levels as of September 20th. Service capacity percentages are being provided where we are able as an expectation setting measures for the public. These numbers are based on best estimates of service levels from before evacuation to current services and are informed by staffing levels, appointment volumes, or bed counts.
It is important to check back often for service levels. Services are positioned to ramp up with changes to levels expected often.
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EXPECTED SERVICE LEVELS AS OF |
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|---|---|---|---|
|
REGION |
SERVICE |
STATUS |
CAPACITY |
|
Territorial |
Outpatient / Specialist /Prenatal Appointments /Diagnostics in Yellowknife
|
Bookings for outpatient services resumed this week. Appointments will be rescheduled based on external support availability (boarding homes, scheduled flights) and system capacity. As usual, virtual appointments will be booked to facilitate timely consultations where appropriate. We appreciate your patience as we work to re-book cancelled appointments from the evacuation period, and to schedule new appointments for those who are awaiting new referrals or follow-ups. Non-urgent bookings may be delayed. Stanton Eye Clinic resumed normal operations as of Tuesday, Sept 12th. |
|
|
Territorial |
Medical Travel Appointments Scheduled for Edmonton |
Guidance for individuals who are inpatients in other jurisdictions was issued in a Public Notice on September 17th. Please review. |
|
|
Territorial |
Office of Client Experience, System Navigation, and Indigenous Patient Advocates |
Navigation services are available and providing service territory-wide. Contact the Office of Client Experience at: HSS_Clientexperience@gov.nt.ca or call our toll free line at (1-855- 846- 9601) for more information. |
|
|
STH |
Stanton Territorial Hospital Emergency Department |
Normal Service Levels |
100% |
|
STH |
Inpatient Acute Care Unit |
Reduced – Prioritization repatriation of patients that were sent during the evacuation is underway. Its expected that all 28 beds will be open and the unit will be functioning at normal capacity by September 22nd. |
20/28 beds |
|
STH |
Surgical services & Inpatient Surgical Unit |
Reduced – Emergency surgical services continue to be provided. Bookings for elective surgeries requiring admission post-op are still being held as we continue to repatriate patients who were sent out during the evacuation to ensure sufficient bed capacity. Work to reschedule elective surgeries based on urgency is underway. The inpatient Surgical Unit is open at full capacity as of Wednesday September 13th. |
40%, 11/11 beds |
|
STH |
Surgical day procedures (Endoscopy) |
Normal Service Levels |
100% |
|
STH |
Chemotherapy |
Normal Service Levels |
100% |
|
STH |
Dialysis |
Normal Service Levels |
100% |
|
STH |
Intensive Care Unit |
Normal Service Levels |
100% |
|
STH |
Extended Care |
Full services with reduced client load: ECU clients are being repatriated to their unit as flight resources and care needs permit. The first group of clients returned Friday September 15th. |
70% |
|
STH |
Psychiatry Unit |
Normal Service Levels |
100% |
|
STH |
Pediatrics Unit |
Normal Service Levels
|
100% |
|
STH |
Obstetrics Unit |
Normal Service Levels |
100% |
|
STH/YK |
Lab and Diagnostic Imaging |
Normal Service Levels
Hours (Stanton Outpatient and Yellowknife Primary Care collection site) Monday to Friday 8:00 AM – 3:30 PM |
100%
|
|
STH |
Indigenous Wellness Program |
Normal Service Levels |
100% |
|
Yellowknife |
Primary Care |
Normal Service Levels Same day access appointments available daily. Call (867) 767-9294 after 8:05am for Same Day appointments. |
100% |
|
Yellowknife |
Public Health |
Normal Service Levels Appointments rescheduling ongoing. |
100% |
|
Yellowknife |
Home Care |
Normal Service Levels |
100% |
|
Yellowknife |
Community Counseling (Adult, Child and Youth & Mental Health Nursing) |
Normal Service Levels Details on supports available here. |
100% |
|
Yellowknife |
Rehab (occupational therapy, physiotherapy, audiology, and speech language pathology) |
Outpatient Services: Normal Service Levels Inpatient services: Normal Service Levels |
Outpatient: 100% Inpatient: 100% |
|
Yellowknife |
Child and Family Services |
Normal Services |
100% |
|
Yellowknife |
Sobering Centre |
Normal Service Levels |
100% |
|
Yellowknife |
Day Shelter |
Normal Service Levels |
100% |
Patient/Client Notification
For residents of long term care or those who are in-hospital in Alberta, please see the previous public notice providing guidance on supports.
Further Updates
We remain committed to keeping residents informed and will continue to assess our service levels daily as the situation unfolds. Any service changes will be announced on the NTHSSA website and via our Facebook.
Related links: